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terms + conditions

Terms & Conditions

This website is operated by Joanne Ford. By using this website and placing an order, you agree to the following terms.

Use of this website

This website is provided for general information and for the purchase of artwork and related products.

You agree to use the site only for lawful purposes and not to misuse or interfere with its operation.

Products

All products are artworks created by Joanne Ford and are produced to order.

As items are made to order, there may be slight variations in colour or finish depending on screen settings and production processes.

Orders and payment

All orders are subject to availability and acceptance.

Payments are processed securely via Stripe. Joanne Ford does not store payment details.

Once an order has been placed, you will receive confirmation by email.

Pricing

All prices are listed on the website and may be updated at any time.

In the event of an error in pricing or product information, Joanne Ford reserves the right to cancel or amend an order and will contact you if this affects your purchase.

Shipping

Orders are fulfilled by Printful.

As products are made to order, delivery times may vary depending on your location and the production process.

Typical estimated delivery times are:

  • UK: approximately 5–10 working days
  • Europe: approximately 5–10 working days
  • International: approximately 10–20 working days

These timeframes are estimates and cannot be guaranteed.

Returns and refunds

As products are made to order, returns are not accepted unless an item is faulty, damaged, or incorrect.

If you experience an issue with your order, please use the contact form on this website within a reasonable time of receiving your item.

Where appropriate, a replacement or refund will be arranged.

Order issues

If your item arrives damaged or incorrect, please contact Joanne Ford with details and, where possible, photographs of the issue.

Each case will be reviewed and resolved as appropriate.

Intellectual property

All artwork, images, and content on this website are the property of Joanne Ford and are protected by copyright.

They may not be copied, reproduced, distributed, or used in any form without prior written permission.

Limitation of liability

Joanne Ford makes every effort to ensure that the information on this website is accurate and up to date.

However, no guarantees are given regarding completeness or accuracy, and use of the website is at your own risk.

Joanne Ford is not liable for any indirect or consequential loss arising from the use of this website or from purchases made through it.

Governing law

These terms are governed by the laws of Scotland.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the Scottish courts.

END OF TERMS + CONDITIONS

Cookies Policy

What are cookies?

Cookies are small text files stored on your device that help websites function properly and, in some cases, understand how they are used.

How cookies are used on this site

This website currently uses only essential cookies, which are necessary for:

  • Website functionality
  • Security and performance
  • Processing payments

These may include services provided by Webflow, Stripe, and security providers.

No tracking cookies

This website does not currently use analytics or marketing cookies.

Managing cookies

You can choose to accept or reject non-essential cookies using the cookie banner.

If analytics or other optional cookies are introduced in the future, they will only be used with your consent.

You can also control cookies through your browser settings.

END OF POLICY
last reviewed March 2026